Our support coordinators will help you get the most out of your NDIS funding by connecting you with providers that match your circumstances, needs and goals. They will also work with you to build your capacity to manage more of your own plan.

Participants described this intermediary role as: “the middleman”, “the bridge” and “able to look at all the facets of a person’s life and pull their supports together”.

They also need to be flexible with changes in their rules and with participants’ goals.

Listening

Navigating the complex and often confusing web of services and providers within the disability support system is challenging for many individuals. Support coordination Victoria is a beacon of personalisation in this space, providing expert guidance and personalised planning to ensure participants receive the support they need.

In order to achieve these objectives, a great support coordinator listens well and understands the goals and aspirations of each individual person they are working with. They take the time to carefully assess each individual and their unique needs, then develop a plan that will help them to reach those goals.

A good support coordinator will also work with you to build your own capacity over time to coordinate your own supports in the future, fostering a sense of empowerment and independence. They will also have a system in place to minimise any conflict of interest and be transparent about this with you. They should also work with you to identify and connect you with appropriate service providers in the community.

Communication

The disability support system can be a complex labyrinth that is difficult for individuals to navigate alone. The role of a support coordinator is to provide advocacy, guidance and personalised planning to enable participants to achieve their goals.

A great support coordinator will listen well and understand that every person with disability has different needs and wants. They will take the time to get to know the person they are supporting and their individual NDIS plan.

They will then find services and providers that are relevant to those individual needs. This can range from care and therapy services to accommodation and transport options. They have a range of contacts across the community and can also make use of their experience to recommend services that they know work well for other people with disability. This can save you a lot of time and stress. They will also help you to build your skills over time, so that eventually you can manage your own supports.

Think Outside the Box

Thinking outside the box is a phrase that has become commonplace, but it’s still a valid way to approach challenges and problems. By challenging the patterns and paradigms that limit our creativity, we can come up with new ways to solve old issues.

For example, a specialist support coordinator might have experience in therapy or social work and understand complex service systems. They can help participants navigate these systems to find the best services, even when they are in crisis.

They can also help participants to build the skills and capacity over time to coordinate their own supports, if that’s what they want to do. They can help participants to access NDIS funded providers, based on their specific needs and circumstances. They can also help to resolve issues that might arise with service providers or providers themselves. They can assist with finding and organising other forms of support that might be available, such as respite, family supports, accommodation options, etc.

Comprehensive Understanding of the NDIS

When it comes to NDIS support coordination Victoria, you want to ensure that the provider you choose has a comprehensive understanding of the scheme. This includes understanding how the different supports fit together to help you reach your goals. It is also important that your NDIS provider understands your unique needs and can develop a plan that meets those specific needs.

They should also be able to communicate with you about your NDIS plan and the different services that are available to you. They should be able to discuss the benefits of each support and how they might help you achieve your goals. They should also be able to provide you with information on how to access those supports and how to make a complaint if you are not satisfied with your NDIS plan.

They should also be able to explain the differences between agency management and self-managed funding. They should be able to evaluate your funding management options at your next plan review and suggest changes where needed.