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Why Sticking to the Old Version of OpenText Exstream Puts Your Business in Danger?

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Bentech
Why Sticking to the Old Version of OpenText Exstream Puts Your Business in Danger?

OpenText Exstream is a powerful Customer Communications Management (CCM) platform that helps businesses streamline their communication processes and deliver personalized, relevant content to customers across various channels. Not upgrading this software can pose several risks:

 

1.   Security vulnerabilities: Outdated software often lacks the latest security patches and updates, making it more susceptible to cyber-attacks and data breaches. This could compromise sensitive customer information and damage your organisation's reputation.

 

2. Compliance issues: Regulatory requirements and industry standards are constantly evolving. Failure to upgrade Exstream may result in non-compliance with data protection laws such as GDPR, and HIPAA leading to potential legal penalties and fines.

 

3. Performance limitations: Newer versions of Exstream often come with performance enhancements and optimisations that improve efficiency and scalability. By not upgrading, you may experience slower processing times, increased downtime, and decreased overall productivity.

 

4. Lack of features and functionality: Software updates typically introduce new features, enhancements, and integrations that enhance the user experience and provide additional value. Sticking with an older version may mean missing out on these capabilities, putting your organisation at a competitive disadvantage.

 

5. Unsupported environment: As technology advances, older software versions may become incompatible with newer operating systems, databases, or third-party applications. This could lead to compatibility issues, system crashes, and disruptions to business operations.

 

6. Limited support: Software vendors typically provide support and maintenance services for their latest versions. By running an outdated version of Exstream, you may have limited access to technical support, bug fixes, and troubleshooting assistance, making it challenging to resolve issues quickly.

 

7. Higher long-term costs: While upgrading software may incur initial expenses for licenses, implementation, and training, the long-term costs of maintaining outdated systems can be even higher. These costs may include increased support fees, customizations, and potential data migration efforts when eventually upgrading.

 

Overall, the risks of not upgrading OpenText Exstream outweigh the short-term benefits of avoiding change. Regularly updating your software ensures that your organization stays secure, compliant, and competitive in today's fast-paced business environment.

 

We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you!


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