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The Evolution and Awakening of the Modern CMO

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Robert Hans
The Evolution and Awakening of the Modern CMO

Marketing is nearly as old as humanity itself. When our early ancestors began working together outside of the family construct, those who thrived honed their skills in a unique craft or created new cultural technology. If these latest wrinkles were useful for others–or perhaps if they were attractively packaged–people would trade something of value for them. This, at its most basic level, is marketing 101.

 
The Marketer Awakens
 
In the post-WWII era, marketing underwent a “great awakening,” according to a blog post by D. Steven White, a professor of marketing and international business at University of Massachusetts Dartmouth. This period was typified by companies bringing tasks like public relations, sales and promotions under one corporate umbrella. Later, from the 1960s to the 1990s, marketing was no longer left solely to the departments; it became a company-wide initiative, from the CEO to the mail clerks, all in the name of customer service. “The customer became king,” as White put it. 
 
The Marketer’s Spine Straightens
 
 In the 1990s, White argues that this customer attention evolved once again with relationship marketing. Building trust—the center of any good relationship—became marketers’ focus. Marketing technology—such as CRM and data mining—started to bloom. This evolution dovetailed with the meteoric rise of social and mobile marketing, where the customer is always receptive, so brands must always be communicating. 
 
 
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