Robotic process automation isn’t a new term when it comes to businesses that involve repetitive processes.
The retail sector is now witnessing a surge in the implementation of RPA, and reaping benefits that it hadn’t been hitherto.
Powered by machine learning and, now, artificial intelligence, RPA is now, more than ever, able to mimic human actions of various sorts that can replace and speed up the process traditionally carried out by humans.
Viewing it in special reference to eCommerce, the always-on supply chain could make some very good use of RPA.
Also, the omnichannel nature of retail now necessitates that the backend information of supply, orders, sales, and deliveries be unified.
Any task, that involves mimicking human action without critical decision-making abilities, lies in its scope.
And despite the idealistic buzz that most of us get when we consider an automated paradise of the future, little do we realize that the rosy picture was not intended for humans but for robots.
Think about it, how would you like to be told that you are no longer needed to come into work every day because a robot has been assigned your job, and does it better than you, with no cribbing, no demands for OT pay or for that matter, for a bonus on a job well done?
On one hand, they are asked to refine the process of business automation with unrealistic goals such as 20% savings being set and then being asked to meet up the same by refining the process.
That being said, top RPA vendors have already hired top process excellence professionals to help and refine their process automation so that they can roll out the same at the earliest.
When it comes to robotic process automation companies in India or elsewhere, the basic idea is to utilize process excellence professionals to diagnose issues, highlight important ones, and take remedial measures so that the process continues as planned with no lag time.
Most companies often insist on unrealistic goals and while some can tag this as being aggressive, these unrealistic goals can cause more harm than good as it can cause a company to often fall short, face unexpected delays as their process automation is not able to keep up with the same or deliver on these goals.
