Advanced chatbots can remember “context” and thus provide customers with preferences and provide advice, tips and help, while gently providing recommendations that results in upselling of products.Reduce CostsAccording to reports use of virtual assistants cut need for queries handled by human agent by 40%, and often deliver first call resolution (FCR) rates far in excess of live agents.

Chatbots will reduce costs by handling more customers at a time.Maximize Staff SkillsConversational bots can be used to automate a portion of call, email, SMS etc, that would have required human involvement.

This gives time to employees to engage in  higher-value customer engagements.Reach New ChannelsChatbots provide personalized customer experience and try to solve customer’s query before initiating a human involvement.

This reduces the overhead required to deploy a support to team on each new channel or network.Increase LoyaltyConversational bots can increase brand loyalty as well as customer retention.

This happens due to fast and frictionless answering of customer queries.

Use of conversational AI reduces the cost overheads of the company as well as increases customer retention.Available 24/7Customer want service 24/7 and 365 days.