In our current digital era, Chatbot intends to replace the mundane and repetitive IT help desk operations.

And these chatbots extend NLP in order to understand the common language and be able to interact with customers effectively.

Given the potential of the technology, it is expected that the integration of Chatbots in everyday IT help desk operations will help cope with the issues, ensuring enhanced customer experience.Advantages1.Reduce the number of tickets raisesWith a dedicated IT help desk chatbot solution, the majority of the issues would be resolved (troubleshooting/self-service portals) without the intervention of a customer representative.

This reduces the number of customer-facing requests, thereby enhancing the productivity of the IT help desk.2.Boost employee productivityConsidering that most of the mundane tasks are now automated, IT professionals now have the ease to focus on productive tasks.

For instance, the adoption of chatbot in IT Help desk has the potential to shift the first-level ticket issues to self-help.

The feature isn’t limited to the service desk but extends to capturing historical data, and then storing it for pattern analysis, and issue detection.5.Easy Deflection in case of complex queriesSimilar to the solution adopted by Adobe Systems, Chatbot tools are designed to render services, no matter what the problem is.

Healthcare is a challenging industry that’s battling many challenges of continually rising costs, disparate ways of managing medical records, and a perceived lack of engagement with patients, there’s a prescription at hand.

Chatbots are turning problems into opportunities for healthcare providers.

By making access to information quick and easy, and enabling a more personalized and engaging channel of interactions, chatbots are helping healthcare providers deliver their services effectively and bridge the gap with those in the need of aid.1.Chatbots for PatientsHealthcare bots give personalized medical care and reminders for appointments and medications.

The healthcare chatbots can be treated as a virtual assistant that tells the patients what and when to take medicines.2.Chatbot for 24/7 helplineHealthcare chatbots provide a 24/7 assistance for patients to check existing prescription, help renewing prescriptions or discuss about their symptoms.

For providers, the convenience and efficiency that bots offer allows the medical staff to focus on other complex triage requests.3.Chatbots for Scheduling AppointmentsBots are designed to enforce better follow-up of medical care that can help hospital deliver better patient care, curb poor patient engagement and improve overall health outcomes.

Chatbots are particularly effective when it comes to scheduling appointments with doctors, matching patients with the right specialists based on diagnosis, and keeping track of their follow-ups and appointments for future reference.Looking to own a chatbot for your healthcare industry?At Rattle Tech we develop chatbots for healthcare industry with the highest standards of security.

Chatbots aren’t just for businesses anymore, they’re also being utilized by city governments that are relying more and more technology for daily operations.

Some employ the same chatbots as corporations, while others work with municipal specific tools.

In US, North Charleston town started using chatbot, a chatbot connecting through text, Twitter and Facebook Messenger.Just as private sector businesses use chatbots to process customer complaints, the people of North Charleston use Smart city chatbot to request repairs.

Within six months of the deployment, town community manager said North Charleston repaired or replaced 115 percent more trash cans, fixed 190 percent more street and traffic lights, filled 75 percent more potholes, and repaired 115 percent more street signs.

Use cases like these not only make workers more efficient by cutting back on calls and emails, but when accompanied by a project management back-end, chatbots help governments organize data.

In North Charleston, static report says this has made the public works department 110 percent more efficient.3.Helping Cities Facilitate Tax Payment & Certificate issuesEarly chatbots especially those connecting via website served as virtual assistants to guide e-commerce customers through purchase.