To achieve quality results (besides caring for the users), marketers and business people use numerous modern technologies, from service personalization, conversational UI up to natural language processing and semantic search.
It is one thing to develop a product and leave users on their own, and it is an entirely different thing to step in and help users to understand how to use the product and solve their emerging issues.
Simplify the training process of the new employees by letting them study the existing knowledge base with ease.
Our global task on the project was to develop a flexible solution that would streamline the workflow of the customer support operation and at the same time, make it more valuable in terms of insights.
Semantic search feature seemed to be perfect for the cause.
The results were okay, but the performance left a lot to be desired.