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Why AI Should Rightfully Mean Augmented Intelligence, Not Artificial Intelligence In Dubai

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Abdullah Tariq
Why AI Should Rightfully Mean Augmented Intelligence, Not Artificial Intelligence In Dubai

Perhaps "artificial" is too artificial of a word for the AI equation. Augmented intelligence describes the essence of technology in a more elegant and accurate way.

AI has been around for some time, and Dr. David Bray, executive director of the People-Centered Internet, sees the current "third wave" of AI as a convergence of neural networks, deep learning, pattern matching, Internet of Things, and scaling tasks beyond human limitations. AI's power and potential arise from pairing humans and machines, so that "the human is learning from the machine and, at the same time, the machine is learning from the human. Together, you're getting better outcomes from them both."

Related: artificial intelligence dubai

Augmented intelligence opens new paths to learning

Bray explored the possibilities of augmented intelligence in with a recent CXOTalk interview, where he was joined by Fred Laluyaux, CEO and President of Aera Technology. The discussion was hosted by Michael Krigsman, founder of CXOTalk and well-known industry commentator.

Are organizations ready to embrace the power of augmented intelligence? Not quite, says Laluyaux.  Business leaders or C-level executives "intuitively know that the way they organize and the way decisions are being made in their organization is not sufficient anymore," he explains. "The way decisions are made has not really fundamentally evolved. We've got better collaboration tools. We've got better spreadsheets. We've got better planning tools that allow us to compute faster, but the organization has not evolved."

However, change is imminent, Laluyaux believes. "With the concept of augmentation and automation, we are seeing a leapfrog, a step-change in the way organizations are deciding on very simple and very pragmatic stuff on the supply chain, manufacturing, and the way they sell. It's going to change the business model and the organizations very profoundly in the next few years."

Many enterprises are still mired in not only legacy technologies that hold them back from achieving this new reality but also legacy corporate culture as well, Bray cautions. "Legacy technologies can become a source of ossification for an organization -- not just because they're old and falling behind in terms of technical capability, but because organizations often instantiate their processes in their legacy technologies. If that process itself needs to change, just moving to newer technology and not changing that process will pull the organization further behind."

Before the technology can have an impact, organizations themselves must evolve to new thinking about their corporate cultures. "We organized in the past with hierarchies," Bray says. "Hierarchies are absolutely the wrong thing to have for this type of environment because they're very good at efficiency and repetition across the different organizational units, but that's the last thing you want. You want things to be fluid and adapt as necessary, of which a hierarchy is not conducive."

Also driving change, Bray says, is the growing "instrumentation of the planet with the Internet of Things, especially the Industrial Internet of Things. We are now at a point in which the ability to actually receive the data from the infrastructure is now conceivable where you can have augmented intelligence occur. It's both the automation and the Internet-scale computing power. This allows organizations to begin to actually be smarter about how they operate and have augmented intelligence applied to their processes."

In shopping, for example, intelligent sensors can enhance the customer experience by pointing to special offers right on the store floor, Bray says. In supply chains, intelligent systems can provide real-time visibility that enables the effective delivery of materials and products.  "You can actually begin to see how the weather might impact buying behavior, how the weather might impact delivery behaviors," he says. This is "augmenting the intelligence of the organization relative to how it engages both its human assets as workers, as well as how it interacts with humans as customers."

 

Original Post Joe McKendrick

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