Nowadays, Modern Business strategy is used in Business processes. Business Communication is one of the most important parts of businesses. Communication is the most important part of business growth, and we all know that communications are two types, one is Internal and the second is external. Both communication processes need a way that can help in business communications. Now we are going to discuss Business Communication solutions that are Cloud Telephony.
What is Cloud Telephony?
Cloud Telephony is also known as hosted telephony, which is a modern technology that moves your telephone system on the cloud. This is not a traditional PBX; it is Virtual PBX systems that can be set up at zero infrastructural cost or zero CAPEX.
There are innumerable benefits that this telephony system offers over the conventional PBX system.
Cloud Telephony products
Virtual number
A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.
Toll-free number
A virtual number that lets your callers make call you for free.
Interactive Voice Response
IVR interacts with your callers via DTMF keypad tones or voice, and routes call as per the caller’s requirement.
Distributed Call Centre
You can manage all your call centers from a single centralized location, on the cloud.
Bulk SMS
This can enable you to send a large number of voice mail to different recipients at once.
Why Cloud Telephony is Best?
- Keep your business awake while you even sleep.
- Expand your business territory with a single 10-digit number.
- Give holiday to your receptionist. Let IVR do the job.
- Don’t confine your agents to the office’s four walls. Set them free.
- Ensure that your next marketing budget proves its worth.
- Mark your global footprint with a virtual identity.
- Let your customer-agent relation be confined to business. Mask their identity.
- Don’t hang on top of your agents while they’re on call. Monitor from a distance.
- You can make your customers feel special even during your busy hours.
- Keep your customers informed, don’t let them forget your business.
- Flash your product till the prospects end up being your customers.
- Know all ‘business calls’ just like you know your business profits.
Cloud Telephony Solutions is also known as Unified Communications as a Services that the new age business communication model which serves from the cloud.
It can replace the traditional method of business communication through software.
CloudConnect is a cloud telephony provider which makes a solution for the new-age digital era.
It offers a superior business communication platform to our clients with Hosted IVR to improve their business productivity with 99% uptime.Cloud telephony completely moves the entire business telephony system to Cloud that can reduce the hardware installation, setup, and maintenance cost.
Hosted or Cloud telephony business communication system allows real-time call monitoring feature through that live customer calls can be tracked and managed in the dashboard.
CloudConnect is a provider of Cloud Telephony, which offers important core features like live call feed, users' online and offline status, call transfer, and call recording which increases the performance of the users and their productivities.
When it comes to finding a communication solution that's right for your financial organization, cloud telephony is always top of the mind.
For more details visit https://buff.ly/3C2dP81 or contact us at 1800 419 2202.
Cloud PBX, also known as a Business PBX System.
It allows enterprises to connect with the employees and clients from anywhere at anytime.
Cloud PBX solutions increase flexibility and improve business efficiency.
The global online trading market is set to rise even more amid the current situation of pandemic.
The stocks have caught up the most limelight and got the most needed boost due to the digitalisation and stay-at-home mandate.In addition to the rise in stock investors, there is also a rise in the stock broker companies.
Challenges faced by the stockbrokersStock trading is managed by SEBI registered trading brokers and substantial volume of business is handled over telephonic communications, making it difficult for storage, archiving & retrieval.During certain disputes, it becomes difficult to search through the files of multiple records and data.Unavailability of proper indexing of call records and less control increases the possibility of manipulation.There is no mechanism to record multiple calls Cloud Telephony enters in the stock marketCloud telephony is the future of every business.
The unified communication solution is being adopted with few companies but will soon take the space and reduce the burden of companies.
Cloud telephony has many benefits and can act as an interface that allows the service brokers to record call and download the voice files in a secured Central Storage Interface.Inbuilt solution in which customer calls are routed to the assigned branch and redundancy service number solution are few of the features that are mainly provided by every cloud telephony company.Apart from this, schedular services is one of the benefits provided by the company to upload all recordings in local FTP server.
Stock broker companies can also choose to have a separate route for premium and regular traders with support contact and KYC confirmation for Demat openings too.Which cloud telephony provider to choose?While there are many companies who says to have a lot of features when it comes to serving stock broking companies, there seems to be a few with most experience and multiple features.One of the companies that I have come across is based out of New Delhi.
CloudPBX now has become the first choice of businesses and enterprises that are operating their operations from home.
The system is based on cloud computing technology, where you can reap the benefit of various features such as video calling, voice calls, scheduling meetings and saving essential data.
The application offers call routing and management features without expensive hardware.Thus to satiate your virtual business needs, you can choose Digital Future's PREMHost CloudPBX Service, where you will have the freedom to make as many calls as you want from a desktop phone or mobile device and allow employees to answer and manage calls from any part of the world.
It's totally about saving money and saving yourself from the high maintenance costs of on-premises equipment.
The cloud PBX system is based on cloud computing technology, where you will get a data store and transfer facility.
Earlier, this software only used to maintain your phone data like WhatsApp, phone recording etc., but now it has been united with other software to make its features more advanced.
Of course, On-premise suits you better.
However, as cloud telephony shift every year at 27 percent, you have started wondering if it might be right for you too.
Perhaps you are the kind of company for which the right answer is cloud telepathy.What businesses are opting for a cloud telephony system and why?Organizations with offices spanning multiple locations and/or having a remote workforce.The development of an on-premise phone system may be a challenge for organizations, whose staff are dispersed in different locations.
Protection, implementation — it has a logistic nightmare in its entirety.Join the cloud, with an internet connexion and the right passwords, and you can access data anywhere in the world without thinking about protection-it is a burden for your company, not on your own.
From every corner of the planet, your people will talk to their customers.
Particularly now that a telephone call is not the best way to solve things quickly — features such as video conferencing, virtual meeting rooms and working resources such as to monitor, file, media, and the information exchanged quickly became the modal role of conventional telephone systems that are not easily accommodated.
