Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company’s governance and oversight body with responsibilities much like a board of directors. Johnson joins the company’s operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate strategy, operations and finance. Johnson will also be a member of the Genesys audit committee.

“We’re coming off a strong fiscal year driven by accelerated cloud growth,” said Tony Bates, chief executive officer and chair, Genesys. “Our Experience as a Service(TM) vision has resonated with the market as it represents the future of what’s possible in customer engagement. Arthur’s diverse expertise leading high growth companies will help guide us in the areas that are most strategic to our next phase of success.”

https://www.martechcube.com/customer-experience-leader-genesys-adds-new-member-to-committee/