Davao has long been recognized as a major global city in the Philippines.
Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations.
Open Access BPO launched its operations facility in the middle of this bustling city in 2015. Davao hosts one of the BPO company’s six global offices and second operations site in the Philippines.
Now in its sixth year, with the growth of its programs and workforce, Open Access BPO Davao continues to be the firm’s stalwart campus down south.
Diverse solutions for a changing world
Open Access BPO expanded with its southern facility to offer diverse locations in the Philippines and access to highly qualified talent.
Some of our Open Access BPO Davao teammates during a pre-pandemic office event
“Davao provides educated and skilled English-speaking agents with substantial savings over our operations in Makati, Taipei, and Las Vegas.” CEO Benjamin Davidowitz stated. “More importantly, Davao’s operation meets Open Access BPO’s high standards of customer satisfaction and client metrics.
Our Davao office launched its first program shortly after the unveiling of its 546-square-meter campus.
Our Davao family continues to grow as we roll out new programs and expand current ones, with operations running 24/7 to ensure prompt and proactive support for our clients. It is currently responsible for running six programs across different industries, including healthcare, IT and software development, service/gig economy, and cloud service management.
We have over 200 skilled agents, their program leaders, and other campaign support teams, managing client-customized processes and initiatives that heighten customer experience—from recruitment and training to quality assurance and performance development.
Open Access BPO Davao leads the march to provide quality solutions like data entry and data management to multinational firms looking to expand in Asia and Europe.
Open Access BPO Davao during the pandemic
Our responsive business continuity strategies ensure that service delivery remains unhampered even as we keep our people safe from the threats of COVID-19.
Constant communication between the teams, their clients, and their customers was maintained throughout this period of blended work setups and remote team management. With this in place, we have been providing seamless and uninterrupted services to our partners no matter what may threaten productivity and service delivery.
Our Davao coworkers were also among the first in the company to be vaccinated against the virus. This was through a vaccination initiative mobilized in cooperation with several BPO firms and the Davao local government unit.
On to continuous growth
Open Access BPO aims to remain agile as it delivers high-quality solutions to global firms. An upcoming expansion, still in the early stages of planning, will enable the company to accommodate more seats and service more clients, future-proofing Open Access BPO Davao’s operations for the new normal and beyond.
To make customers happy, BPOs deploy feedback strategy to ascertain what they like, prefer and which point motivates them to incline to a brand.BPOs To Deal With BottlenecksAn interesting fact proves that 24% of workers prefer to give up their jobs if their manager provides inappropriate performance feedback.
What if a mass resigns due to this reason?Certainly, the production will suffer a lot, disturbing overall profitability.
Feedbacks for Customer Grievances Feedbacks are strong reactions that you receive from your customers upon servicing.
Four Ways To Get Reviews Here is a roundup of four ways that BPOs have expertise in providing the outcome to you without getting distracted from the core practices.Customer Preferences These preferences are expectations, likes, dislikes, inclinations and motivations that actually move customers to purchase or run away.
Possibly, there may be many other ones who might be countering similar challenges, like higher price, lack of features and many more ones.
Customer Support Satisfaction FeedbackDifferent from the foregone types of feedbacks, it evaluates how well or unwell you have served your existing customers.
BPO earnings continue to increase for the past decade, showing its potency as a profitable sector.2020 felt just like the year that the generated earnings of the Philippine global outsourcing started to decline.
The situation resulted in the deterioration of the revenue projection for the rest of the year.
The IBPAP also expects the BPO industry to rebound with a much stronger showing in 2021.
Outlining the Advantages of Outsourcing to the PhilippinesBefore diving into the government's efforts for the BPO industry, you must understand how the sector became the recognized financial pillar of the country.
Globalization paved the way for BPO services worldwide to flourish.
One of them is the Philippines, with over 800 BPO businesses providing outsourcing and offshoring solutions for growth and success.
Technology is a thing that is continuously changing and also transforming many industries including the BPO industry.
Now, cloud computing, smartphones, tablets, social media and much more are welcomed aspects of the business process and contributed to improve revenue, performance and customer experiences and keep the enterprise running smoothly.
Previously, businesses were going for the BPO sector to get solutions towards cost reduction and profit optimization.
But in recent years, technology has played an important role in changing the evolution of the BPO sector especially with new technological trends like big data, mobility and cloud computing.
Technology helps to combine the strengths of process innovation, domain expertise and industry insights to accelerate growth.
With this, they can analyze current data and they can generate strategic insights for their clients and build better customer relationships.
