7 Common VoIP Myths & Misconceptions Debunked

When we talk about Voice over Internet Protocol (VoIP) we are aware that this isn't some new technology. It does not require following the new digital marketing trends, but rather dive into a little conventional way of communication. The ones offering this service are all head-over-heels about it, but in reality, many people are skeptical of the whole concept. 

There are a lot of rumors and myths that are still prevalent. Examples include VoIP being expensive, difficult, and unreliable. But, are they even real?

In this blog, we are going to distinguish what is the truth and what are the misconceptions about the Voice over Internet Protocol and set the records straight. 

1. It is not secured 

This is not true. It is okay to be worried about someone eavesdropping on your company's cell phones, but this is unlikely to happen. Compared to traditional landlines, VoIP offers greater risk mitigation thanks to its encryption even though it is not hardwired.

To make sure they remain secure, all VoIP servers undergo regular validation and monitoring. VoIP policies make sure that all customers’ data remain confidential and protected.

2. It is not reliable 

If you or your company have used a traditional telephone system and then you decide to switch to VoIP, you can see the benefits by yourself easily. The voice-over-internet protocol is way more reliable.

Often, landlines go down due to natural disasters, and a company service team is usually slow with restoring for one's needs. However, with a reliable internet connection, a company can utilize VoIP. 

If some problem occurs with the Internet or even if there's a power outage, all your calls will be forwarded to your WiFi-connected devices. Thus, we can easily dodge having missed calls.

3. It is not intended for small business 

If you are running a small business, you can implement Voice over IP. If you are running a large business, you can also use VoIP.  Therefore one of the biggest misconceptions about VoIP is that it is intended only for big business especially the ones that are in the tech world.

Companies from all kinds of industries use VoIP for communication. This means that if you are an owner of a small business, for e.g. a company with less than 10 employees, you can implement VoIP thanks to scalable technologies and personalized plans.

To be precise, this myth is absolutely false, and there are a lot of advantages a small business can have by using Voice over IP.

In fact, some of the best small business phone services offer VoIP features and integrations specifically for small businesses.

4. It doesn't deliver high quality

If your firm or company has a good internet connection, we can say for sure that the Voice over IP's poor quality is a total misconception. And if we compare it to landline alternatives, this one has way better sound. 

The high-quality sound with VoIP is thanks to the automatic adaption to the available bandwidth. Voice traffic will be flawless when you are connected to a broadband internet connection.

Besides that, VoIP has another great feature when it comes to terms of quality calls. It poses a noise-canceling feature, which will make the sound quality significantly better.

5. The price is not budget-friendly

One of the most popular misconceptions about the Voice over IP is regarding its price. It's in everyone's interest to keep an eye on the budget, and spending more than predicted can be crucial for a company. But, when it comes to VoIP, there's a big chance that'll fit into your budget. 

If you worship a cost-effective path along with the energetic efficiency that the autoscaling does as well, VoIP will be your ally. Using this phone system you can reduce communication costs from 65% to 75%, which is not small at all!

Plus, it operates with the available and existing internet and does not require any additional hardware installation or new infrastructure. 

Thereby, VoIP can improve the quality of your calls while saving an enormous amount of communication costs.

6. Setting it up is too difficult 

This is not setting up for social media optimization, it is a more traditional yet easy way to do it.

But we know, the whole installation and how to set up the VoIP process sounds scary, however it is not as complicated as some think. 

It only takes a few minutes for setting up and it is way easier compared to a conventional Private Branch Exchange (PBX).

VoIP desk phones that you purchase are almost always pre-configured, so all you have to do is plug them in and the job is done. Plus, service providers allow free number porting, as long as your company is not relocating.

Once you have set up the VoIP correctly, you will have the system up and running in no time. 

7. Won’t be able to keep the existing numbers

We get it why are all companies scared of this. Nobody wants to lose their contacts, especially the important ones. Therefore, people can be skeptical about the number transformation when it comes to VoIP.

Based on Federal Communications Commission regulations, you are now allowed to maintain all your current plus use new numbers. Besides that, you can also port wireless, landlines, and virtual phone numbers.

Access any of your accounts with whichever device you want by using your assigned phone number. Upon logging into the system, you will be able to receive and place calls from smartphones, computers, or any other device that is VoIP compatible.

Summary

I sincerely hope that all these myths and misconceptions were cleared up once and for all. 

However, by clearing this up, we surely have shown the benefits of using VoIP. I encourage you to dig deeper and learn more about how VoIP can benefit your business in particular. Include this analysis when designing your annual report.

With an easy setup protocol, you can interact with co-workers, boost customer support, and maintain your credibility!