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Shailesh Rajpal—Quality Circle

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Shailesh Rajpal
Shailesh Rajpal—Quality Circle

A quality circle is a participatory management technique that enlists the help of employees in solving problems related to their own jobs. Circles are formed of employees working together in an operation who meet at intervals to discuss problems of quality and to devise solutions for improvements. Every employee in this groups participates to the full carriers on the activities.

The concept of the quality circle is based on “respect for the human individual” as against the traditional assumption based on suspicion and mistrust between management and its employees.

Quality circles are built on mutual trust and create greater understanding between the management and the workers. Cooperation and not confrontation is the key element in its operation. Quality circles aims at building people, developing team, arousing genuine interest and dedication to their work to improve quality, productivity and cost reductions.”

Mr. Shailesh Rajpal also uses this concept of quality circles in his organization as it provides the opportunity to the circle members to use their wisdom, creativity and experience in bringing about improvements in the work they are engaged in by converting the challenging problems into opportunities and it contributes to the development of the employees and in turn benefits the organization as well and also encouraged the sense of belongingness in the circle members and they feel that they have an important role to play in the organization.”

Thus, we can say that a quality circle is group of 5-8 employees performing similar work, who volunteer themselves to meet regularly to identify the cause of their on-the-job problems, employ advanced problem-solving techniques to reach solutions and implement them.

The concept is based on the premise that the people who do a job everyday know more about it than anyone else and hence their voluntary involvement is the best way to solve their work related problems.

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