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What is Social CRM? How CRM and Social Media integration

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talhasalez
What is Social CRM? How CRM and Social Media integration

Is Social CRM different from CRM software? What are the essential social CRM tools? How can CRM and social media integration increase your business ROI? Traditional CRM is a lot different from the social CRM system. Traditional CRM primarily stores and streamlines customer vital information like names, company details, geographical location, and transaction history and so on. Traditional CRM fetches customer information mostly from email and phone conversations, through company records or data fed by a customer in survey or feedback forms.

On the other hand, Social CRM

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