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How to create a sales funnel using online call to actions

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UK Liquidators
How to create a sales funnel using online call to actions

When customers navigate through your website, the call to actions they click on will be determined by how far along they are in the buyer’s journey. At every stage of this process, customers will need access to information and resources to make a well-informed decision. Making such information readily available can instantly upgrade the pre-sale customer journey and warm customers up to make a purchase.


The call to actions integrated into your website, or even social media channels, will help maintain urgency and encourage the consumer to take a proactive approach. This can range from encouraging the user to enter personal information to gain access to gated content, such as a guide or report, or to simply register for a call back request for more information.


We run through how online call to actions can enhance customer experiences and be used to push customers to complete their purchases.


Add call to actions to client testimonials

If you can provide evidence of customers sharing positive experiences, position a call to action around this to allow prospective customers to piggyback off this experience. Action-verbs can encourage customers to act immediately and settle their curiosity. Client testimonials are powerful as they provide evidence of real-life experiences and can eliminate uncertainties.


By featuring a customer review with a call to action to start a free trial or download a report, you can convert prospective buyers faster. If you have a bank of ironclad reviews, you may feature a call to action to direct users to a review site or self-contained area on your website that houses client testimonials.


Present multiple access points for information


Determine the roadmap for the customer journey to pinpoint where customers may wish to reach out to you.


Location - If your business has a network of physical offices, feature a personalised call to action for each location so users can access services located near them, rather than directing them to a central hub.


This feature may better apply to services delivered in person, such as business debt help for company directors where they are supported by a local insolvency and company rescue expert. Call to actions may range from booking a meeting at a local office, to accessing advice from a locally renowned specialist.  


Team profiles – In addition to consumers, you may attract professional intermediaries that wish to directly contact a specific team member due to a recommendation or referral. Feature a profile for each senior colleague in your management team to streamline the communication process and better classify enquiries.


Live chat – As an extension to your existing sales team, you may wish to complement your service with a live chat facility to divert simple queries to a frequently asked questions portal. Chatbots can also categorise incoming enquiries and rank them based on urgency, for the attention of your sales team.  


Promote add-on professional services

If your business offers additional services or refers customers to a partner site, create a call to action so consumers can explore these services, rather than just read about them. This can drive referral fees and improve customer service experiences by providing a multitude of services in one place.


The online call to actions integrated will ultimately be determined by the end goal you wish to achieve, such as conversions, guide downloads and meeting requests, all of which can add value and bolster customer experience.

 

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