Graphite Connect
Why Graphite?
Graphite is revolutionizing how businesses do business. We’ve launched a supplier information network with 20,000+ suppliers and we are rapidly growing. Graphite Systems was formed around EPIC things: Employees, Products, Innovations, and Customers. We’re aiming to conquer monumental achievements and we know that starts with a culture and company of EPICness.
About the role:
The Customer Success team includes customer implementation, product training, account management, and customer support. We are looking specifically for a Customer Success Manager (CSM) who will take the lead on new customer implementations, and help manage and ensure the success of the ongoing relationship. This is a highly strategic role, and we are looking for someone with experience in gathering requirements and translating that into actionable updates for the customer.
The ideal candidate must be comfortable in both the technical and customer-facing spheres, able to excel in a high-growth startup environment, and will roll up their sleeves to do whatever is necessary to help support the Customer Success team and push the company forward strategically.
What you will be doing:
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.
- Provide post-sales product demonstrations and present core system functionality to existing customers.
- Work with multiple customer teams (procurement managers, IT and business systems, accounting, risk management, and legal).
- Assist customers to drive process improvement for their internal business.
- Support customers in their internal change management projects, including recommendations and feedback for successful internal and external communications.
- Collaborate with the product and engineering teams to set up and configure the platform as per customers’ requirements and troubleshoot technical issues raised by customers.
- Define and test (UAT) customer configurations.
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
- Communicate new releases and product enhancements with customers.
- Represent the voice of the customer to provide input into the core Graphite product, marketing, and sales process.
What you will need to be successful:
- Unafraid of learning new technologies – quickly!
- Highly skilled at gathering and interpreting business requirements
- Willingness to collaborate with the customer and our product team to define forward-thinking requirements (you are not an order taker)
- Well organized with a project management mindset
- Motivated self-starter with a determination to get results
Not required, but nice to have:
- Familiarity with procurement and accounting practices
- Familiarity with risk management (Corporate Compliance, Data Privacy, Information Security, etc.)
- Experience working with large data sets
- Experience working with highly technical colleagues
- Experience with Google suite, Microsoft Office suite
Benefits
We offer competitive compensation, stock options, a bonus plan, and a benefits package. We are a scrappy, diverse, and experienced team that enjoys working collaboratively and welcomes the knowledge, experience, and contribution each team member brings.
0
Graphite Connect
Related Articles
By fulfilling those basic needs, you build the stable foundation required to meet “higher” needs, as you move up the pyramid. This model is the foundation for a strategy we call the “business hierarchy of procurement needs. Here’s how:Prove Value from the Bottom UpThe “procurement organization maturity curve” was developed by modern procurement pioneer Gene Richter. Becoming proficient at handling these small, day-to-day dealings will increase procurement’s value and trust with business leadership, creating opportunities for additional high-level procurement tasks — like sourcing, category expertise and supplier management. As leadership recognizes this, it will begin to look to procurement for those higher value tasks.
0
5% growth between 2021 and 2025, while the revenue is likely to surpass the valuation of US$26 Bn toward the end of forecast period. Asia Pacific Spearheads Global Graphite Market, China’s Hegemony PrevailsWith over 55% revenue share in global graphite market, Asia Pacific remains dominant. The largest producer, and consumer of graphite, China also records over 60% captive consumption, majorly accounted by its steelmaking industry. Chinese government further supports expansion of graphite market through NEV Subsidy Program that encourages EV production, as well as sales. CanadaEuropeGermanyFranceUKItalyTurkeyRussiaRest of EuropeAsia PacificChinaJapanSouth KoreaIndiaSoutheast AsiaRest of Asia PacificLatin AmericaBrazilMexicoRest of Latin AmericaMiddle East & AfricaGCCIranRest of Middle East & AfricaAbout Us Fairfield Market Research is a UK-based market research provider.
0
Polaris Market Research, a prominent market research firm, has recently published a thorough report on Graphite Market: By Size, Trends, Share, Growth, Segments, Industry Analysis and Forecast, 2032. Predictions are determined based on the information on key retailer revenues, key Graphite Market trends, industry progress, crucial companies, and recent developments, along with market segments and application. Ask Us to Get Your Sample PDF Report on Graphite Market Covering TOC and Regional Analysis @ https://www. The Graphite Market key players engaged in the sector are outlined based on their geographic reach, financial performance, strategic moves, and product portfolio. Browse Additional Details on Graphite Market @ https://www.
0
According to ChemAnalyst report, “Graphite Market Analysis: Plant Capacity, Production, Operating Efficiency, Technology, Demand & Supply, Applications, Type, Distribution Channel, Regional Demand, 2015-2035”. 24 % until 2035 owing to its surging demand in Metallurgy, Electronics & Electricals, Automotive & Construction and Various Other sectors. Based on Type, its market is segmented into two Natural Graphite & Synthetic Graphite. The Graphite market is expected that it would grow at a promising pace through 2035. Karan Chechi, Research Director with TechSci Research, a research based global management consulting firm promoting ChemAnalystAbout Us ChemAnalyst is a subsidiary of Techsci Research, which was established in 2008, and has been providing exceptional management consulting to its clients across the globe for over a decade now.
0
According to the research report, the global graphite market was valued at USD 23. Additionally, the SWOT analysis method is used in the study to evaluate the growth of the most Graphite Market key players. In addition, suggestions and guidance for new entrants in the market have been given that carefully directs existing businesses for accelerated Graphite Market expansion. com/industry-analysis/graphite-marketAbout Us:Polaris Market Research is a worldwide market research and consulting organization. Polaris Market Research has expertise in giving deep-dive market insight along with market intelligence to our customers spread crosswise over various undertakings.
0
Request Sample Report of Graphite Market @ https://www. Fundamental Features of Report:This report contains a detailed Graphite Market analysis and a comprehensive understanding of its commercial landscape. Request for Customized Copy of Graphite Market Report @ https://www. com/industry-analysis/graphite-market/request-for-customizationAbout Polaris Market ResearchPolaris Market Research is a worldwide market research and consulting organization. Polaris Market Research has expertise in giving deep-dive market insight along with market intelligence to our customers spread crosswise over various undertakings.
0
