How much time do you spend managing technical breakdowns in your business? Sometimes, the smallest breakdowns can cause the biggest problems. For instance, if your copy machine stops connecting wirelessly, your entire office will struggle until it gets fixed. This can have damaging effects on your team’s workflow.
When you have outsourced IT support, interruptions to your office will be minimal. Here’s why outsourced IT will help keep your business running.
1. You won’t struggle with network issues
Having your network go down is a serious inconvenience. Even if it’s just a local network, your team will fall behind quickly. How long does it take for you to get your network up and running after it’s been knocked down? Do you try to fix it on your own before calling a pro?
Outsourced IT support services will take care of all your network and server problems, including preventive support over the internet. For instance, the support team from Invision in Kansas performs a thorough maintenance checklist by remotely connecting to client servers. This helps avoid downtime that is completely preventable.
You can get the same services from an outsourced IT support company near you. Some companies will even come out for a house call when necessary.
2. You’ll get immediate support
While some issues are easy to fix with a little effort, sooner or later you’ll run into a bigger issue that requires technical support. If you don’t have a dedicated IT support team in the office, you’ll have to spend time researching local techs, explain your issue to multiple people, and then schedule an appointment. Getting help could take days or even weeks.
Even if you’re just requesting support over the phone, you may not be able to get that help right away. However, when you have a relationship with outsourced IT support, you’ll get help fast.
3. Good IT support helps you keep customers
To keep your customers happy, you need to keep your business up and running at all times. Good IT support can make a huge difference in several ways:
- Reduces website downtime. Do you run your own server in the office to host your website among other things? If your server goes down, you’re going to lose sales through your website. With an IT support team just a phone call away, you can get the remote help you need to get back online.
- Reduces inconveniences that frustrate your team. When your team has to battle broken tech equipment in the office, they’re going to get frustrated. This will affect their performance. They might become bitter or resentful, and they may even start looking for another job. Bitter team members don’t provide optimal customer service.
- Keeps your tech equipment secure. Strong cybersecurity plays a large role in keeping your customers. The minute your company experiences a data breach or other cyberattack, your customers will be affected. Even if their personal data isn’t compromised, they’ll start to form negative opinions about your business and wonder why you didn’t protect your customer data better.
- Performs updates and patches. Software and firmware need to be updated and patched once in a while. Having a good IT support team means you don’t have to do any of that – they’ll do it all for you. Most of the time, your IT support team will be able to perform updates and patches remotely.
- Performs application lifecycle management (ALM). Every application and device has a lifecycle, and it’s crucial to stay on top of health checks. You don’t have time for that, but your IT team will handle it for you.
The bottom line is that outsourced IT support keeps your business operational, which minimizes disruptions to your customers and clients.
4. You’ll save money
There are big costs associated with running outdated and unmaintained tech, largely attrition, unreliability, breakdowns, maintenance and repairs, and human error. Outsourced IT tech can help you avoid these expenses. You’ll also save money on labor since reducing tech issues increases productivity.
An IT tech team will help you get set up with the best equipment. You’ll have up-to-date hardware and software instead of running older, complicated tech that could be on the verge of a breakdown at any minute.
Outsourced IT support is essential
When your objective is to grow your business, you can’t be your own IT tech support at the same time. Unless you have endless capital to keep a full IT team on staff, you need outsourced IT support.
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