ServiceNow Training in Hyderabad

A cloud-based software called ServiceNow was created primarily for workflow and

Process automation according to ITIL principles. However, it is incredibly adaptable and also

Can be used for other purposes. ServiceNow is an American based company and it

Founded in 2004 by Fred Luddy. It has a unique way of naming its versions. They named it

Versions based on major cities of the world. The latest version of ServiceNow

Orlando.

ServiceNow Training in Hyderabad has a number of ready-to-use solutions, workflows and products for one

The organization The organization can develop customized applications and modules

Adapt to business needs using ServiceNow scripting and existing tools.

Service Services Now

Some of ServiceNow's most important offerings and most widely used services

Explained below:

IT service management

ServiceNow is primarily used as a ticketing tool to manage incidents, issues and changes.

It has many advanced features, analytics and insights that influence speed and delivery

of IT.

HR management

ServiceNow can be used for almost all HR delivery services such as leave management,

Timesheet management, employee document management, new onboarding

Management, Performance Management etc.

IT asset management

We can manage our hardware and software assets with ServiceNow to reduce costs and

Increase efficiency. ServiceNow includes features like license management, warranty

the management of CI, sophisticated reporting and analytics, etc.

Finance operation management

ServiceNow closes all finance related activities and automates financial

processes.

In addition to the above mentioned offerings, ServiceNow IT also offers services for business

Management, security operations, virtual chat bots etc.

ServiceNow is built using Java and a Tomcat web server running on Linux. Although

Develop new modules and applications in the service Now with knowledge of JavaScript

enough

A set of databases, apps, virtual machines, and libraries make up a ServiceNow instance.

Grouped together to provide services required by a particular customer. Service now

The customer instance is built on a multi-instance architecture.

The important thing to note here is that each customer has a unique customization

operating on shared hardware resources are one or more applications and one or more distinct databases. The

Customer data is encrypted and therefore, completely secure. expansion of

ServiceNow is very flexible and can also be deployed in a private cloud.

ServiceNow also offers a developer instance, a community edition, for free.

The ServiceNow Developer Instance was launched to promote ServiceNow and its usage

Provide resources so that developers/administrators can learn, build, improve and

Customize applications in ServiceNow.

ServiceNow User Interface (UI)

The ServiceNow user interface (UI) is made up of default elements. The interface is great

Adaptable to changing company needs and flexible.

All the components of the UI are explained below.

Banner frame

Banner frame includes logo, setting options, user profile, global search bar and option

the right sidebar's conversation and assistance buttons.

Application Navigator

Application navigator allows us to browse through all applications and modules

Under Applications. We can give application or module name in navigation

Filter and ServiceNow will automatically show us all matching applications and modules.

For example, “incident” is the application currently in service and “create new” is the module

Underneath that, using that, we can create a new event. Similarly, "open" is another module

Inside the Incident application, it lists all open incidents.

ServiceNow provides an option to add applications or modules as favorites by clicking

Star next to it. It is very helpful in navigating our favorite applications or modules

Easily.

Sidebar

Sidebar is not provided by default. User has to activate it from banner frame.

A sidebar can display conversations or help options. Using

We can communicate with other coworkers and look through chat history using the conversation tool.

The Help option allows us to refer to added support articles

Managers.

Content frame

The content frame is the central part of the ServiceNow portal, which lists all the content

Applications and modules. It also has a centralized menu of applications,

are important from the administrative point of view. Below, are samples of

The content frame displays the centered menu and displays the content of the open module

Incident application.

ServiceNow - Fundamentals

Let's take it a step further and learn some basics of ServiceNow. In this chapter, we will go

Through users/groups/roles, lists, forms, applications, modules and some more concepts.

The ServiceNow developer instance has plenty of dummy data like users, incidents, groups

etc., we can refer to get a better understanding of the concept. throughout

For the rest of the chapter, we will take our old example of BookWorm ltd. And try to understand

Where, ServiceNow fits into an organization's internal operations.