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Common Issues with SaaS App UX design

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Helena Franco
Common Issues with SaaS App UX design

SaaS mainly focuses on the user experience, especially when it comes to users with a monthly subscription to SaaS products.


Entering a competitive market where it is already difficult to retain customers, it is important to be aware of the problems that may arise when developing a SaaS product outside of a design agency


1. Associating With Users

SaaS tools are primarily designed for a variety of users with differing levels of access to features. As a result, a rapid Saas UX update might be confusing for both new and existing users who are unsure where to start.


2. Dashboards

The dashboard might change substantially depending on the type of user (access level). Adding to the confusion, they also have distinctive roles. If consumers are unaware of the new Saas dashboard and are unable to get to their desired area of the product within the normally expected time frame, UX redesign might be quite inconvenient.


3. Changing The Navigation Behaviour

If consumers are unfamiliar with the new design, changing the user interface may cause them to behave differently. If users can’t find what they need in a reasonable amount of time, this might lead to engagement fatigue and lower productivity.


4. Data Visualisation

If consumers are unaware of all the data visualization modifications made as part of the Saas UX design, this can cause issues.


5. Different Entries And Exits

Potentially confusing the users with multiple entries and exits, making them overlook key information.

The application service provider (ASP) and on-demand computing software delivery models are closely connected to SaaS, in which the provider hosts the customer’s software and distributes it via the internet to authorized end-users.

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Helena Franco
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