An event-based communication, bill presentment, and payment collection tool specializing in high-conversions of Call-to-Action challenges with businesses such as eBill enrolments, payment agreements, program enrolments, auto-pay enrolments, and more. Our preference-based customer communication solutions will help you get placed among your customers, right away.
Nudge, a trusted and proven platform for customer communication, can help you automate your communication system to deliver exceptional customer experience. With over 250 real-time features, our suite of communication channels would fully integrate with your backend ERP system to let you unlock full platform capabilities. You can engage customers by sending notifications, updates, reminders, alerts; run campaigns; and take surveys too using Nudge.
If your aspirations are to make it big and scale in the utility industry, then don’t look any further than going digital with mobile apps.
Mobile apps are the best option to communicate with your customers where they are and nurture the customer relationship in customer’s preferred manner. The customers are also expecting their favorite brands to offer the convenience of mobile app to seek services, buy products, raise a request, or get timely notifications. In the utility industry, more than 75% of the customers prefer to use mobile apps over websites for any kind of information or updates.So, if you are still willing to retain all your customers and offer them what they want, there is no better time than now to go for a mobile app for your business.
However, traditional technology limited the ways businesses could communicate with customers.
After this, a code was required to enable the API to perform the specific functions.
The money that would earlier be needed for building, maintaining, and upgrading numerous pieces of hardware, is now saved.
Since APIs work as building blocks, they can add new channels, like SMS, social messaging apps, etc., to the existing software.
In such a way, CPaaS enables businesses to grow according to their market demand.Global reachAs companies scale their operations and enter new markets, it is important for them to cater to an international customer base.
The platform also helps store customer data like caller profile, details of past transactions, etc., to help the company representatives understand what the customer is looking for and serve them better.
