About 36% of employees have considered quitting their jobs due to a poor digital employee experience, according to the 600+ people across roles and industries that responded to this survey.
So what is a digital employee experience (DEX), and why are employees quitting over it? Essentially, DEX encompasses the quality of employees’ interactions with technology during the course of their workday. These interactions include checking emails, managing cloud applications, using project management software, and more. And in a remote or hybrid environment, where employees are especially reliant on technology, DEX is of the utmost importance.
DEX and Employee Productivity
Organizations are struggling to support remote and hybrid employees. With decentralized work environments becoming the norm, companies need to create better digital experiences for employees. And we aren’t talking about adding emoji options and other features to make work more fun (though those are good too). When we talk about DEX, we are really talking about giving employees the tools to simply complete their work without running into tech issues that derail their productivity.
Employee Satisfaction and Retention
While I mentioned that 36% of employees have considered quitting their job due to poor DEX, 14% of our survey’s respondents moved past consideration and actually quit their jobs. Employees are frustrated with error-prone technology and the unreliable IT infrastructure supporting their workplaces.
Proactive DEX initiatives help employees become 22% more productive on average, making their workloads more manageable and increasing their satisfaction. And showing that you are actively working to solve a problem or reduce a challenge is an effective way for business leaders to illustrate their investment in their staff and the company’s morale.
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The pandemic has completely changed employee expectations and it’s important for employers to take note of this shift.
Why?Because, according to the Thrive XM Index 2020 report, companies that prioritised employee experience not only performed better once COVID hit, but grew.
This supports the idea that a better employee experience yields better results overall.A Towers Watson study was also able to find a link between employee experience (EX) and financial performance.This points towards the fundamental belief that a good employee experience is at the heart of financial success.
But, how can companies enhance employee experience in this new normal?The Fundamentals of Employee ExperienceConnection and contribution are the fundamentals of employee experience.
Employees need to be able to connect with their colleagues and organisational purpose as well as feel they are contributing to the business and are being rewarded accordingly.Here are ways that you can enhance employee experience in your organisation:Read more
