Customer service is considered one of the most crucial tools an entrepreneur uses to retain existing customers and acquire new ones. Hence, business owners often emphasize improving their customer support services to make sure all their customers’ grievances are heard out and issues are resolved on time. Multiple surveys on consumer psyche and behaviour state that around 70% of customers tend to make repeat purchases when they get satisfied with the products and the apt customer support services of the brands. Therefore, companies, especially the ones which have global customers living in diverse time zones, are required to make their customer service team/s available 24×7, so that no customers get unattended.
Besides, companies which do not practice cross-border trade also need to offer round-the-clock customer support services these days. This is because the constantly-changing work culture, lifestyle and priorities of people all over the world have created the need for 24-hours customer support services. For example, one facing a problem in tracking his/her order from a food delivery app in the middle of the night will expect the customer support of the app to resolve the issue quickly. If not solved on time, the customer might order through a different app the next time, as there are multiple options out there.
Hence, a company, no matter which industry it operates in, must constantly enhance its customer service to make sure it doesn’t lose a customer and its competitor doesn’t gain one.
Accounting is at the core of all businesses -it’s a crucial function for managing an organization’s resources and skills.
However, there are times when the organization doesn’t have enough manpower to conduct its own accounting, and this is when outsourcing this function is a good idea.Check out these essential features that you should consider if you’re thinking about outsourcing your accounting services.Cost Advantage: Minimizing operation costs is the primary rationale behind outsourcing accounting services for most business owners.
However, never compromise on quality just to save a few dollars — it’s important to maintain a balance between quantity and quality of the services provided by your outsourcing partner.Fair Pricing: If you’re looking at using an outsourced accounting firm, you’ve probably already done the math to figure out what you can afford and what will lead to savings versus hiring an in-house team.
With that number in mind, find out what companies are charging for outsourcing.
Use this data to make an informed decision about which will work best for you.Data Security: A reputable accounting firm will manage your data with utmost privacy and ensure that each transaction is secure.
So ensure that every single detail is written clearly in the agreement, so there’s no room for confusion or ambiguity later, especially about the quality of the services you’ll be receiving.24/7 Access to Your Records: Your outsourced accounting partner may not be available at every hour of the day, but you might need access to your records at all hours.
