In this age of eCommerce, providing a great customer experience and optimizing operations on the backend are crucial for success. Using delivery management software helps you achieve both these goals.
One of the key features of a good delivery management system is real-time tracking. This enables you to provide accurate ETAs to customers and gives insights about your fleet's productivity.
Real-time Tracking
Using real-time tracking software can give you an accurate view of your supply chain in near-real time. This can improve the efficiency of your business and ensure that your clients get their orders on time.
Moreover, it can also help you identify bottlenecks and issues that need to be addressed. This information can then be used to develop more efficient shipping processes that can ultimately benefit your entire business.
With live tracking, you can see if your drivers are running late on their delivery routes and respond in advance to avoid costly failed deliveries. You can even call your customers and reschedule the delivery window if needed.
Providing clients with up-to-the-minute tracking updates is also a key way to improve customer satisfaction. This can lead to a decrease in the number of customers who switch to a competitor, which can greatly affect your bottom line.
Automated Routing
Whether it's optimizing routes for delivery teams or delivering customer orders on time, routing software enables businesses to increase efficiency and boost profitability. The software helps dispatchers plan routes more effectively and assign drivers based on customized attributes, such as the weight or height of the package.
It's also easy to use and saves dispatchers and ops managers time by eliminating the need to make calls to drivers or field requests from customers, freeing up their energy to focus on bigger business challenges.
Automated routing also allows you to track drivers and orders in real-time, generating accurate delivery ETAs for every stop along the route. This saves you time and prevents drivers from doubling back, which wastes fuel (and therefore your revenue).
Another crucial feature of automated routing is the ability to adjust dispatch and delivery schedules automatically, ensuring that resources are available to meet customer demand. This helps to keep your business running smoothly during festive seasons and busy periods, when customers expect prompt service.
Data Insights
Challenging customer demands, shrinking delivery times, and intense price wars are making it more difficult than ever to manage last mile delivery operations. This is where delivery management software can help.
It makes it easy to track and generate data from various components of the delivery service-- inventory location, order location on route, customer insight into order status, etc. However, businesses may not always know how to leverage that data effectively for better delivery performance.
Thankfully, the right Delivery Management System helps to provide insights into every aspect of your business so you can find gaps in performance and develop plans for improvement. This helps you to identify performance growth indicators and improve delivery operations to ensure your customers’ satisfaction and loyalty.
It also allows you to optimize routes to meet your business needs and avoid Service Level Agreement (SLA) breaches, so you can deliver on time and error-free. This means fewer delivery delays and happy customers.
Improved Customer Satisfaction
One of the key benefits of using Delivery Management Software is its ability to increase customer satisfaction. In addition to reducing errors and losses, the software also helps delivery companies streamline their operations and empowers them to scale their businesses to the next level.
When it comes to delivering goods or services, clients expect them to be delivered on time and accurately. This can help to build trust and credibility, which can lead to higher client retention rates and lower customer acquisition costs.
Customers also expect delivery workers to be professional. Studies show that 57 percent of consumers would not purchase from an e-commerce store again if the delivery person was unprofessional.
Delivery management systems can help businesses improve their work ethic and professionalism by enabling them to track and manage drivers in real-time. They can also trigger tracking links to customers so they can receive updates on the status of their orders.
