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7 Types of Emails That E-commerce Owners Must Include in Their Strategy

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MarTech Cube
7 Types of Emails That E-commerce Owners Must Include in Their Strategy

Email remains one of the most powerful marketing channels and it’s here to stay. According to stats, for every $1 spent, email delivers an average return of more than $32! 

And apparently, marketers are well aware of this fact. The Email Marketing Census by Econsultancy found that nearly 75% of them ranked email as an excellent marketing channel, compared to 67% for paid search and 72% for SEO. 

But there’s a catch. Usually, it takes more than just one type of email to hook and retain your target audience. If you want to create a successful marketing campaign for your e-store, you need to include a variety of emails. Because, when it comes to e-commerce email marketing, the focus is on building customer loyalty rather than directly selling your products. 

Sounds complicated? It’s not, actually. Especially if you’re using a good email automation tool. Having an automation tool like GMass will make the whole process a lot easier by helping you send emails to thousands of email addresses at once, allowing you to mail merge with data from Google Sheets, schedule mass emails to be sent later, personalize emails based on name and email address, track opens and clicks, etc. 

To help you out, we’ve compiled a list of 7 types of emails every e-commerce owner must include in their strategy.

1. Welcome Emails
Are welcome emails even effective? You bet. According to Campaign Monitor, welcome emails are the most effective triggered email types for e-commerce, along with cart-abandonment emails.

  • Welcome emails have a 42% higher read rates than the average email;
  • Welcome emails can increase the unique open rate by more than 85%;
  • Welcome emails have an open rate of more than 90%.

When a customer opens an account on your site, sending them a welcome email is a great way to assure them that they’ve made the right choice. Welcome mails make customers feel special as they provide company highlights and information in a personalized way.

2. Referral Emails
Inviting customers to refer family and friends to your brand is an excellent source for free leads.
According to recent surveys, nearly 75% of consumers consider word-of-mouth to be the most important influencer in their buying decision.

For that reason, you need to start asking for referrals in your emails.

Make sure to provide clear and detailed instructions in your email but, more importantly, don’t forget to offer an incentive (it can be anything from a pair of socks to a small sum of money coming from your marketing budget).

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