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How to: Fix Xbox Error When Redeeming Codes - ITechBrand.com

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https://itechbrand.com/xbox-error-when-redeeming-codes/


  • Xbox is one of the most widely used gaming platforms worldwide. Millions of people use it all around the world.
  • Xbox can often be a victim of its own success, as surges in new users, especially around game release dates, can cause the system to become overburdened with redemption requests.


How can I fix an Xbox problem while redeeming codes?

Fix – When redeeming codes on Xbox, an error occurs

When redeeming Xbox coupons, keep in mind that if your Xbox subscription is suspended or if your account has a balance outstanding, you won’t be able to do so.


If you have any of these problems, you must first fix them before redeeming a code.

Solution 1: Check if Purchase and Content Usage service is available

Users have reported receiving an error notice when redeeming a prepaid code. One approach to resolve the issue is to check if the Purchase and Content Usage service is running.

You can do so on any device with an Internet connection. Unfortunately, you can only wait till Microsoft fixes this problem if this service isn’t operating.


Solution 2: Double-check that your redemption code is correct.

If you’re having trouble redeeming a code, double-check that it’s the right one.

If you’re confident that you typed the proper code, try logging in to your Microsoft account and inputting it there.

Solution 3: Determine the type of membership you have

Some users’ error notice states that the coupon cannot be redeemed under their current membership type.

Keep in mind that some discounts are only available to Xbox Live Gold subscribers, so you’ll need to purchase one to use certain codes if you don’t have one.

On Xbox 360, go to Settings > Account > Your Memberships to see what kind of subscription you have. This step is a little easier on Xbox One, and you may do it by going to Settings > Account.

You may also check your membership type by login into your Microsoft account and going to the Services & subscriptions area on your PC or any other device.


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